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2.5

I noticed the other day that they have been overcharging me on the fees for the service. I have "Gold Status" with them because of the number of checks I have cashed through them.

According to their website gold status makes it so you are only charged 1% for payroll checks over $500. I discovered that they are charging me 4% for my payroll checks over $500. At first they told me it was because the "signature" on the checks appeared to be hand written however all of our payroll checks are printed and the person who signs the checks (the owner) is not in our state to sign our checks. They gave me a refund of some of the money ($66) but the actual amount over charged was $240.

They keep telling me that they will "look into it." Keep an eye on your fees if you use them. Other than that I like the service.

Reason of review: Pricing issue.

Monetary Loss: $240.

Preferred solution: Full refund.

Ingo Money Pros: Ease of using the app, Cashing my checks every two weeks for the last year almost.

Ingo Money Cons: Check cashing fee, Did not stand by their promotions.

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