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I was able to cash one check from these idiots,. Just one!!!

Just yesterday I tried again to cash a check and actually it was from the same person's check that worked!! And low and behold, got some decline code. I tried again and no good. So then I close the app and reopened it.

Guess what I find,. The freaking creeps closed my account. The message said I was a risk!!! I've got a 785 credit score and never had a problem with these crooks.

They are killing themselves!!! I'm pissed because I was in a pinch and really needed the money accessable!! This is one of those companies that will let you down every time!!!! Awful company!!!

I don't recommend to anyone to try them.

I'll drive 50 miles to a bank instead of ever dealing with a company like this. They suck huge {{Redacted}}!!!!

Reason of review: Problems with payment.

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I agree 100% on don't use this service. I am a netspend customer and had two small checks sitting here and thought I would try..

the first one I did on the 10 day as it was very small, and I didn't want a fee, the 2nd one I did as instant as I wanted to use it online this morning... it went thru and told me to photo with it VOIDED.. I wrote void, took the photo and sent it.. well my mistake, I did the wrong check, the one I first deposited that I had to wait ten days for..

and instead of coming back with an error, they closed my account.. so I lost the little check completely and the larger one, best not be tied up when I take it to the bank.. this was a human error by a first time user.. when I logged in to talk to their customer service this is what I got:

Hello!

Thank you for reaching out to us. What questions may I answer for you today?

08:51 AM

Hi There, I am a netspend customer and decided to try the depositing feature this morning.. or late last night ... I had two checks, one for 6.00 and I did that one first and opted for the 10 day no fee transaction

08:51 AM

that went thru second try..

then I did check for 60.05 and choose the instant transfer.. when I got the ok, and it said to void out the check and take photo I voided and photoed, but did the wrong check, did the one for 6.00 as it was sitting right here 08:52 AM to which I got an immediate your account is closed the is no longer approved message because you didn't void properly 08:52 AM this was a very honest mistake and it was my first time using 08:53 AM help lol 08:53 AM I would be more than happy to provide you with that information. 08:53 AM Is the email address you provided the same as the email address associated to your Ingo Money Account? 08:53 AM yes 08:54 AM Would you mind holding for a moment while I review your account?

08:55 AM no problem 08:55 AM We were unable to complete your check transaction because the check was not voided as requested. As a result, your account was not funded and in accordance with Ingo Moneyโ€™s Terms and Conditions, you are no longer able to use the service. 08:58 AM I did void check, just the wrong one, the first one that I did the 10 day deposit, it was a human error at 2am.. so because of that error I am banned from this service?

seems a bit harsh no? 08:59 AM not to mention the check I voided had been accepted for deposit and I'm assuming you have reversed now (that one was for 10 days no fee) is not a check I can call and get a redo on, so am out that in addition to not being able to use this service? 09:00 AM The account is now closed 09:01 AM is it an option to reopen or open a new one?

for some reason I am getting the impression here that your not reading the situation 09:03 AM - you cannot use our services again. I personally have never worked with or heard of a business like this, I would stay far away from them, and will look at this as a favor they did me, as I think they will no doubt cause many people much larger problems with their funds than this, I probably got lucky only losing 6.00

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